Refund policy

Effective Date: 16 August 2026

Thank you for choosing Pharma Pathshala.

Pharma Pathshala provides digital products and online professional services, including eBooks, notes, career resources, resume writing and other career-related services. As these products and services are delivered digitally or involve customized work, our return and refund policy is as follows.

1. Digital Products

All digital products purchased from Pharma Pathshala, including eBooks, notes, templates, guides, interview preparation resources and other downloadable or electronically delivered products, are generally non-returnable and non-refundable once the order has been completed or the product has been made available for download/access.

Because digital products cannot be physically returned after access or delivery, customers are requested to carefully review the product description, features and included content before making a purchase.

2. Resume & Other Customized Services

Resume writing, CV preparation, LinkedIn optimization, cover letter preparation and other customized career services are prepared specifically based on the information provided by the customer.

Once work has commenced on a customized service, the order is generally non-refundable and cannot be returned.

Customers are therefore requested to review the service description and provide complete and accurate information before placing an order.

3. Incorrect or Incomplete Customer Information

Pharma Pathshala is not responsible for errors, omissions or inaccuracies resulting from incorrect, incomplete or outdated information provided by the customer.

If additional information is required to complete a service, the customer may be contacted to provide the required details. Delivery timelines may be affected if the required information is not provided on time.

4. Digital Product Access or Delivery Issues

If a customer has successfully completed payment but is unable to access or receive a purchased digital product due to a genuine technical or delivery issue attributable to Pharma Pathshala, the customer should contact us.

We will make reasonable efforts to:

  • Re-send the purchased product;

  • Restore access; or

  • Resolve the technical issue.

Where appropriate and required under applicable law, an eligible refund may be considered.

5. Duplicate Payment

If the same order is accidentally charged more than once due to a payment or technical error, the duplicate transaction may be reviewed and, after verification, the excess amount may be refunded through the applicable payment method.

6. Service Delivery Issues

If Pharma Pathshala is unable to deliver a purchased service within the stated delivery period due to an issue attributable to Pharma Pathshala, the customer may contact us for resolution.

Depending on the circumstances, we may provide an updated delivery timeline, alternative resolution or refund where applicable.

7. Cancellation Requests

For customized services, cancellation requests should be submitted as soon as possible.

If work has not yet started, Pharma Pathshala may review the cancellation request on a case-by-case basis.

Once customized work has commenced, cancellation and refund requests will generally not be accepted, subject to applicable law.

8. No Refund for Change of Mind

Refunds will generally not be provided for:

  • Change of mind after purchase;

  • Failure to review the product/service description before purchase;

  • Personal preference regarding the content or design;

  • Failure to provide required information;

  • Inability to use a product due to the customer's own device, software or internet limitations;

  • Downloading or accessing a digital product and subsequently deciding not to use it.

9. Customer Satisfaction & Revisions

Where a service includes revisions, eligible revisions will be handled according to the specific service description.

For resume services, any included revision must be requested within the period communicated with the order/service.

A revision does not constitute a refund and is intended to address reasonable changes within the scope of the purchased service.

10. How to Contact Us

For any order-related issue, please contact us with:

  • Customer Name

  • Order Number

  • Registered Email Address

  • Product/Service Purchased

  • Description of the issue

  • Relevant screenshots or payment details, where applicable

Email: [Your Business Email]

We will review the request and respond as soon as reasonably possible.

11. Important Notice

Nothing in this policy is intended to exclude, restrict or waive any rights or remedies that a customer may have under applicable Indian law.

Pharma Pathshala reserves the right to review exceptional cases individually and update this policy when necessary to reflect changes in our products, services or applicable requirements.

Pharma Pathshala
Your Digital Career Partner in Pharma